Complaints Policy

How to Contact Us

We’re here to help with any questions or concerns you might have. You can reach our support team through the contact form on our website or by sending us an email directly.

Our team responds quickly and professionally to every message we receive. We value your feedback and treat every enquiry with care and attention.

What to Include

When you contact us, please share your account details and describe the situation clearly. The more information you provide, the faster we can assist you with finding the right solution.

Let us know what outcome you’re hoping for. This helps our team understand your needs and work towards resolving your concern efficiently.

Response Time

We acknowledge every message within 2 working days. You’ll receive confirmation that we’ve received your enquiry and are looking into it straight away.

Our team works diligently to provide you with clear answers. We keep you informed throughout the process so you always know what’s happening.

Resolution Process

Our support specialists review your enquiry thoroughly and aim to provide an initial response within 10 working days. We investigate each situation carefully to ensure we offer the best possible solution.

If your enquiry requires additional review, we’ll keep you updated regularly. Our priority is resolving your concern whilst keeping communication clear and transparent throughout.

Your Privacy

Every enquiry you send us remains completely confidential. We protect your information carefully and only authorised team members have access to your communications with us.

Your trust matters to us. We handle your data with the highest level of security and never share your personal information.